Refund policy

Returns
If for any reason you are unsatisfied with what you receive, please get in touch with us at: hello@snuffleandswim.com

Please send a photograph and description of the issue to us on the day you receive the order.
You can always contact us for any return questions at hello@snuffleandswim.com

Aquatic Plant Returns
If for any reason you are unsatisfied with the plants that you have received, please get in touch with us at hello@snuffleandswim.com

Please send a photograph and description of the issue to us on the day you receive the plants in order to qualify for a replacement.

After this time we cannot accept responsibility for the maintenance and growth of your plants.

You can always contact us for any return questions at hello@snuffleandswim.com

 

Lost or undelivered packages
In the rare case that your package is lost in the post, we are not obligated to send a replacement in the meantime.

We send our plants via Royal Mail, you can find out about their compensation policy here:
http://www.royalmail.com/personal/help-and-support/royal-mails-retail-compensation-policy-for-loss

Packages aren't considered lost until 15 working days after postage and so we can only offer a replacement after that time.